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Email: hello@isabelexplains.com

Cancellation Policy

If you ever need to cancel or reschedule a ONE-ON-ONE session for any reason, please let me know at least 6 hours in advance. Otherwise, the lesson will still be charged.

If you ever need to cancel your participation in a GROUP session for any reason, please let me know at least 12 hours in advance. Otherwise, your spot will still be charged.

Cancellation Policy Details

First and foremost, I want you to know that I absolutely love working with my students and that I want to ensure that I am available for them as much as possible. However, I also believe that it is only fair that my time is valued as much as I value theirs. 

Therefore, my cancellation policy states that “if you need to cancel OR RESCHEDULE for any reason, please do so AT LEAST 6 hours in advance (or the night before, if meeting in the morning). Otherwise, the lesson will still be charged.” This means that if you can no longer meet at the scheduled time, would like to meet earlier or later on the same day, later or earlier on the same week, or even only meet for a partial amount of the time originally scheduled, you MUST let me know AT LEAST 6 hours in advance to avoid being charged for the amount of scheduled time. Otherwise, the ENTIRE amount of the original scheduled time will be charged. 

If you wish to reschedule, but let me know LESS than 6 hours in advance, and we agree to meet at a different time, BOTH the original scheduled time AND the new scheduled time will be charged (even if rescheduled for the same day). 

To avoid missed messages through the WyzAnt platform, please email me your cancellation request to isabelexplains@gmail.com. I will NOT accept “unsent WyzAnt messages” as an excuse for untimely cancellations.

Please know that this policy is in place to ensure that BOTH of our times are respected and valued. After all, I believe that time is more valuable than money. My mama taught me that “cuentas claras conservan amistades” (which loosely translates to “clear agreements preserve friendships”) and I would love nothing more than to have a long, lasting relationship with all my students.

I hope this clarifies any questions you may have about my cancellation/rescheduling policy. But, as always, I am happy to answer any questions you may have. See you next time! :)

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